Return Policy
30-Day Money-Back Guarantee Policy
We’re confident you’ll love your Tough Flapz, but if you're not satisfied, we offer a 30-day money-back guarantee — with a few important conditions to ensure the product is used as intended.
✅ Eligibility for a Refund
To be eligible for a full refund, the following conditions must be met:
Product was used as intended – Tough Flapz must be used in accordance with the instructions provided, specifically:
Attached securely to compatible hard hats or wide-brim caps.
Used in appropriate outdoor work or safety environments.
Not altered, cut, or modified in any way.
Request is made within 30 days of receiving the product.
Proof of use and condition – We may ask for:
Photos of the product in use.
A short explanation of how it didn’t meet expectations.
Return of the item in reasonable condition (wear from intended use is okay).
❌ Refunds Will Not Be Issued If:
The product was misused, altered, or damaged due to incorrect installation or incompatible gear.
The return is requested after 30 days.
The product was used in a way that contradicts our safety or usage guidelines.
🔄 How to Request a Refund
Email us at [your email] with your order number, photos, and a brief description of the issue.
We’ll review your claim within 3–5 business days.
If approved, we’ll provide return instructions and issue your refund once the item is received and inspected.